Before you turn on shipping notifications email in Klaviyo or another provider, we recommend turning off the Shopify transactional shipping emails to prevent your customers from receiving duplicate emails.

Note: Shopify only allows merchants on Plus plans to disable these emails. However, merchants on Basic, Grow, and Advanced plans can still disable the Shopify 'Out for Delivery' and 'Delivered' notifications.

Due to the importance of the both the order and shipping confirmations emails, Shopify does not give you the ability to deactivate these emails directly from your account, instead, they will turn these off for you. Simply reach out to Shopify support or your account manager in order to get approval to deactivate these notifications.

1. In Shopify, go to Settings > Notifications

2. Scroll down until you see the Shipping section and uncheck the bottom two checkboxes for Out for Delivery and Delivered.

3. Uncheck the check boxes next to the emails you'd like to turn off.

Important: Only uncheck these boxes if you plan to send Out for Delivery and Delivered emails via Klaviyo instead of Shopify.

The Shop App by Shopify is a great benefit for customers who wish to track all their orders in one mobile app. However, if you intend to send shipping notifications via your own email or SMS, you may want to disable the Shop feature (note: if a customer already has the Shop app installed, they may still receive push notifications on their order).

Shopify leaves this set to ON as a default setting. To disable, go to Settings > Checkout and then under Customer Contact, uncheck the box next to "Customers can download the Shop App from their order status page"